Integrated Ticketing System in Cloud Web Hosting
In stark contrast to what you may find with a lot of other hosting companies, the trouble ticket system that we use with our Linux cloud web hosting packages is part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You will not have to memorize several sign-on credentials, since you will be able to manage your tickets and the hosting account itself in one single location. So, if you’ve got a query or come across a problem, you can contact our client care team representatives straight away. Our system features an intelligent search functionality. This means that even in case you’ve opened an abundance of tickets through the years, you’ll be able to find the one that you want in no time. Moreover, you can read knowledge base recommendations for fixing commonly confronted issues.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s more efficient to manage everything from a single place, which is why we have integrated a support ticket system into the in-house created Hepsia Control Panel, which comes with every semi-dedicated server account. This will enable you to handle the communication with our tech support team along with your semi-dedicated account, which means that you won’t need to remember one more log-on name for some other interface. You will be able to submit a new ticket or to check the status of an old one with less than a few clicks of the mouse whilst you are browsing the files within your account. In addition, you can search through older tickets using an intelligent search option or have a look at relevant knowledgebase articles, which offer solutions to commonly encountered obstacles. The inbuilt trouble ticket system is closely monitored 24/7 with the maximum response time being just one hour, so there will always be somebody to help you out.