In case you have ordered a web hosting plan and you have certain enquiries with regard to a given feature/function, or in case you’ve come across some complication and you require support, you should be able to get in touch with the respective customer support team. All web hosts use a ticketing system irrespective of whether they provide other methods of contacting them apart from it or not, because of the fact that the very best way to handle an issue most often is to send a ticket. This mode of correspondence renders the responses exchanged by both parties simple to follow and allows the client support engineers to escalate the case if, for instance, an admin needs to become involved. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you’ll have to have no less than 2 separate accounts to touch base with the customer care team and to actually manage the hosting space. Constantly switching between different accounts may be a headache, not to mention the fact that it requires quite a lot of time for most web hosting companies to answer the ticket requests themselves.

Integrated Ticketing System in Cloud Web Hosting

In stark contrast to what you may find with a lot of other hosting companies, the trouble ticket system that we use with our Linux cloud web hosting packages is part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You will not have to memorize several sign-on credentials, since you will be able to manage your tickets and the hosting account itself in one single location. So, if you’ve got a query or come across a problem, you can contact our client care team representatives straight away. Our system features an intelligent search functionality. This means that even in case you’ve opened an abundance of tickets through the years, you’ll be able to find the one that you want in no time. Moreover, you can read knowledge base recommendations for fixing commonly confronted issues.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more efficient to manage everything from a single place, which is why we have integrated a support ticket system into the in-house created Hepsia Control Panel, which comes with every semi-dedicated server account. This will enable you to handle the communication with our tech support team along with your semi-dedicated account, which means that you won’t need to remember one more log-on name for some other interface. You will be able to submit a new ticket or to check the status of an old one with less than a few clicks of the mouse whilst you are browsing the files within your account. In addition, you can search through older tickets using an intelligent search option or have a look at relevant knowledgebase articles, which offer solutions to commonly encountered obstacles. The inbuilt trouble ticket system is closely monitored 24/7 with the maximum response time being just one hour, so there will always be somebody to help you out.