A live chat is a real-time method of communication between a web hosting supplier's support team and its clients. It's a very efficient method to get some information about the web hosting services or have some issue resolved as you are talking with a live representative. The advantages of using a live chat service rather than calling or opening a trouble ticket are the reduced chance of errors any time you exchange info such as usernames or domain names, the quicker response time since the communication is live as well as the fact that you don't need to stay on the chat constantly - you're able to do another thing while the representative investigates the issue involved. In addition, you will be able to become a part of a live chat room from any computer that is connected to the world wide web, avoiding the phone rates that you'll need to pay in case you're calling to a different country.

Live Chat Support in Cloud Web Hosting

We supply a live chat assistance service for all of the Linux cloud web hosting packages that we offer and we are able to assist you with almost everything live. If you don't have an account with us yet, we are able to provide you with more details about the packages so as to help you to choose the most appropriate plan. If you are an active client, we will be able to help you with any general or billing matter plus with multiple common technical issues, for instance an e-mail address setup in a desktop e-mail client. When you can't phone us for whatever reason or you are in some country where we don't have a local phone number, our live chat will be the best way to get in touch with us. Needless to say, some issues require extra time to investigate and test, therefore you'll need to open a ticket to our technicians, still, we can save your time and help you with many troubles on the chat.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we offer with our Linux semi-dedicated packages, you are able to get the replies for any questions you have or get numerous troubles taken care of without delay. Our service is available every single day, which means that you are able to contact an agent even on holidays and weekends. In the event that you're unsure which package is better for your web sites or if our state-of-the-art cloud hosting platform matches some system requirements, you can join our live chat before you purchase anything. If you're a present customer, you'll be able to find more info about billing issues, account settings as well as various common tech problems you may experience, let's say in case you can't set up an e-mail account in a client on your computer. The live chat will save you plenty of time regardless where you are or when you contact us.