Should you ever encounter a problem with your site and be incapable of dealing with it on your own, ask the respective hosting provider’s client care staff to assist you to get the website back online. A speedy resolution would be the most optimal scenario, but many hosting companies respond within 24 hours and even more, all the more so if you are working with a hosting reseller. Even if the problem can be fixed swiftly, your website may not work correctly or it may not be available at all for a longer time period, so you may lose potential clients because it is extremely unlikely that anybody would be happy to return to an inoperative website. Speaking of which, you should make sure not only that you can get in touch with your web hosting provider, but also that they can answer and assist you in a well-timed fashion. If a web application update does not proceed smoothly or you delete something unintentionally, for instance, the site must be fixed promptly in order to avoid protracted unavailability.

One-Hour Response Guarantee in Cloud Web Hosting

With a cloud web hosting from us, you can just forget about waiting for hours and hours, or even all day, to receive a reply to an e-mail or a client support ticket. Regardless of when you touch base with us, we will help you out within maximum sixty minutes with any sales or technical enquiries you may have. In fact, our actual reply time almost never surpasses twenty-thirty minutes. Since we are on duty 24 hours a day, 7 days a week, you’ll always obtain assistance in a well-timed fashion and we are aware of how important this is in the electronic era. As soon as you contact us, we’ll answer your questions. If you encounter any technical challenge, we’ll cope with it instead of you, or we’ll give you all the necessary information in case there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we recognize exactly how essential it is to receive timely assistance, we promise that you’ll never need to wait for more than sixty minutes to obtain an answer to any support ticket that you post via your semi-dedicated server CP. In reality, you will rarely need to wait for more than 20 to 30 minutes and this is valid for any question no matter what its nature is – technical, general or billing. On top of that, our technical and client support team is available 24 hours a day, 7 days a week, which goes to say that even in case you submit a ticket during national holidays, you’ll invariably obtain a blazing-fast response, which will include the answer to an enquiry, the solution to a complication or the details needed to sort out an issue yourself – in case there’s something that you need to do on your end. With us, you will never have to waste an entire day hanging around awaiting an answer like you would with lots of other hosting companies.