Although this is not the keyaspect to distinguish a trustworthy cloud web hosting provider from a bad one and a reseller from a real provider, being able to call and consult with a live person is an indicator that you are not working with a one-person company and that you can get in touch with someone if you need help. The phone support for hosting services may range from general to professional, therefore the issues that can be resolved with a phone call differ based on the company. Usually, these issues are simpler and include billing or 1st level technical issues since more difficult issues often need a support ticket where both you and the administrators can track what is going on with a specific situation. Nevertheless, the option to phone call your service provider will save you lots of time and efforts for the countless small issues which may eventually show up at the time you manage your website hosting account.

Phone Support in Cloud Web Hosting

All of our cloud web hosting plans include phone support 14 hrs per day even on public holidays, so if you do not have an account yet, you're able to phone us and learn more about our services or if we'll meet the system requirements for your sites. For your convenience, we have local phone lines in the U.S.A., Great Britain and Australia, so you can call the telephone number that is nearer to you. If you're an existing customer, we can assist you timely with all of the general and billing issues as well as with a number of tech issues in order to save you time and efforts - we acknowledge the fact that in some cases it is easier to talk to a live person to get things done promptly. Of course, some matters cannot be resolved over the phone, so if this is the case you'll be able to use our ticketing system.

Phone Support in Semi-dedicated Hosting

We offer live telephone support 14 hours daily as a part of the support services for each and every semi-dedicated server package that we offer. Considering the fact that some issues are more difficult and time-consuming, you'll have to open a support ticket if you come across such a problem, still for all of the general, billing or small-scale technical issues you can always call us and we'll help you right away to save you the time you will need to spend on creating a ticket. Even if you do not have an account yet, you will be able to find out if you can host your sites on our cutting-edge cloud platform or you can receive any other general info on our semi-dedicated services. We now have local phone numbers in the USA, the United Kingdom and Australia as well as a worldwide number, so you are able to call the one which is nearer to where you live.