The access to the customer and tech support that a cloud web hosting company offers will tell you a lot about the services that they offer too. In the event that you can use only email messages or tickets, you have most likely found a reseller and not the actual hosting provider. If this is the case, you will have to wait for a few days so as to have an issue resolved as the reseller may not be checking their communication regularly or they may have to get in touch with the true hosting company for further help. If the provider can provide several means of communication with quick response time available at any moment, they're almost certainly the top provider, not just a reseller. Therefore you'll receive prompt assistance and top quality support because they'll have immediate access to the servers where your account will be created. Regardless of the problem - technical or sales, it is always much better to be able to contact your hosting company right away by using your preferred way of communication.

24/7 Customer Support in Cloud Web Hosting

All of our Linux cloud web hosting packages include 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our website hosting services before you make a purchase or you're a current customer and you have a question or some problem, you can contact us any time, which includes weekends and holidays. We have multiple channels to get in touch with us - a couple of telephone lines around the globe for your convenience and live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more complex matters or any issues that need extra time to investigate and resolve. In contrast to many other web hosting providers, our trouble tickets come with a guaranteed max reply time of only 1 hour, thus whatever your issue is, it'll be resolved on time and you won't waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated packages that we provide come with 24/7 customer and tech support, so whatever the problem you experience, you can contact us and we'll help you at once. The guaranteed answer time for every e-mail or support ticket that you open via your Hepsia website hosting Control Panel is just one hour; the actual response time rarely exceeds 20 minutes. We also have phone support with several local numbers around the globe plus a live chat, which means that you are able to get in touch with us and find more details about our services even if you don't have an account yet. We're able to assist you with any kind of question or an issue you may have - payment methods, package specs, email setup, hosting account settings, etc. If you employ our services, you will never encounter an issue where you have to wait for a day or two to get an issue resolved like you'll have to do with a lot of other suppliers.

24/7 Customer Support in VPS Hosting

Every virtual private server package that we provide features 24/7 customer and technical support, which means that in case you encounter any issue with the pre-installed software on your machine or you have any pre-sales or general questions, you are able to get in touch with us at any time, even holidays and weekends. For your convenience, we provide different means of communication - telephone support with several local numbers internationally, live chat, email messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical matters since it is easier to monitor what's going on. The maximum warranted reply time for all the e-mail messages and tickets is sixty minutes, but it hardly ever takes that long to receive support. In case you add the Managed Services upgrade that we offer, our admins can also help you with any kind of third-party software matters.

24/7 Customer Support in Dedicated Web Hosting

With a one-hour max answer time guarantee, you will receive lightning-fast support when you buy a dedicated server from our company. Our customer and technical support teams are online 24/7/365, therefore when you open a support ticket from your billing account or you send an email message about any kind of issue with the server or the pre-installed software on it whatever the time of the day, you will get a response within 1 hour, even during holidays. Our ticketing system is the best option when the issue in question needs a longer period of time to be resolved or if it needs to be given to our administrators, since it is easier to track the communication sent on both sides. For basic, billing and sales issues/inquiries, you are able to call us or talk to a live representative using our chat service. In case you add the Managed Services upgrade to the server plan, our admins will also help you with third-party software set up as well as troubleshooting and just like the basic support, this service is available 24/7 too.