Client Support Channels
A One–Hour Response Guarantee
We provide a 60 min response time guarantee for every support ticket or email that you send to our customer service staff. We will speedily reply to all the typical enquiries and forward right away the matter to our server administrators if additional assistance is required. If you make use of our Admin Services package, we’ll execute any of the included server administration tasks at a time that has been discussed with you earlier.
A Topflight Client Care Service
We will be at your disposal 24/7/365 to answer any enquiries that you may have with regard to our Website Control Panel or any of the applications that we have installed for you on the dedicated hosting server. If you also need assistance handling server admin tasks, you can take advantage of our Admin Services package, which includes data backup space, weekly OS updates, server monitoring and rebooting services, as well as software installation and troubleshooting services
An Intuitive Help Section
We have equipped our Website Control Panel with an in–depth knowledge base, which features in–depth explanations of all its features and functions. Additionally, we have created detailed video tutorials that will further teach you how to carry out a certain task or troubleshoot a typically encountered problem. The how–to articles and the video tutorials are readily reachable from every Website Control Panel section via the Videos and Help buttons located in the upper right corner.